Outage in Pendo
Send Update Shows No Recipients in Pendo Listen
Resolved MinorIncident Report
Summary AI Generated
Pendo Listen experienced an issue where users could not send email updates for feedback items or ideas due to no recipients being found, affecting items submitted within the last 30 days. The problem was caused by a technical mismatch between the database and user interface that prevented email information from displaying correctly in the Feedback UI. The issue was resolved after 3.3 hours when a fix was deployed to restore proper email functionality.
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/12/2026 06:07PM
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.
IDENTIFIED
about 2 months ago - at 03/12/2026 03:28PM
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
INVESTIGATING
about 2 months ago - at 03/12/2026 02:49PM
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
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