Outage in Pendo
Agent Analytics Data Processing Delay – EU Region Only
Resolved MinorIncident Report
Summary AI Generated
Pendo experienced a 2.7-hour delay in Agent Analytics data processing that affected customers in the EU region, caused by rate limit errors from a third-party AI provider. The service team implemented a fix that began mitigating the issue, and the incident was fully resolved with continued monitoring to ensure stability.
We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 05/29/2026 12:16AM
This issue is now formally resolved.
MONITORING
about 23 hours ago - at 05/28/2026 10:21PM
We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
INVESTIGATING
1 day ago - at 05/28/2026 09:34PM
We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
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