Outage in Pendo
Error thrown in continuing Leo conversations
Resolved MinorIncident Report
Summary AI Generated
Pendo's AI assistant, Leo, experienced a 38-minute disruption where users were unable to continue conversations beyond the first message. The issue affected the Pendo UI and was identified and addressed by deploying a targeted fix. The incident was fully resolved after a monitoring period confirmed the fix was effective.
We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/27/2026 03:25PM
This incident is resolved.
MONITORING
11 days ago - at 07/27/2026 03:06PM
We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.
IDENTIFIED
11 days ago - at 07/27/2026 02:48PM
We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.
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