Outage in Pendo
Event processing delays
Resolved MinorIncident Report
Summary AI Generated
Pendo experienced a 5.1-hour incident where incoming event processing was delayed, affecting Data Processing and Guide Targeting. No events were lost, but the delays may have caused guides relying on page and feature view eligibility to target incorrectly. All event processing backlogs, including session replay events, were fully resolved by 8:35 AM ET.
This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/10/2026 12:35PM
All event processing delays have been caught up. This incident is resolved.
MONITORING
8 days ago - at 07/10/2026 11:13AM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 07/10/2026 11:08AM
All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.
MONITORING
8 days ago - at 07/10/2026 10:58AM
This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.
Latest Pendo outages
Guide display disruption affecting the beta Web SDK - 4 days ago
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Pendo Academy Currently Inaccessible - about 2 months ago
Agent Analytics Data Processing Delay – EU Region Only - about 2 months ago
Salesforce Integration Degradation Continues - about 2 months ago
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