Outage in Pendo
Guide display disruption affecting the beta Web SDK
Resolved MinorIncident Report
Summary AI Generated
A disruption lasting approximately 3.5 hours affected guide display for customers using the beta version of the Pendo Web SDK, where guides were blocking interaction with the underlying page. The stable Web SDK was not impacted at any point. The issue was resolved after a targeted fix was deployed and confirmed stable.
We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.
Components affected
Pendo Guide DeliverabilityTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/14/2026 03:53PM
This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.
MONITORING
4 days ago - at 07/14/2026 02:14PM
We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.
IDENTIFIED
4 days ago - at 07/14/2026 01:19PM
We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.
INVESTIGATING
4 days ago - at 07/14/2026 12:56PM
We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.
Latest Pendo outages
Event processing delays - 8 days ago
Data Sync Destination Failures - 16 days ago
Pendo Academy Currently Inaccessible - about 2 months ago
Agent Analytics Data Processing Delay – EU Region Only - about 2 months ago
Salesforce Integration Degradation Continues - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
