Pendo experienced a major outage in the US1 region where guides were not loading for end users, lasting 2.3 hours. The engineering team implemented mitigation changes that partially restored service, then fully restored guide delivery functionality. The incident was resolved after a monitoring period to ensure stability.
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This incident has now been fully resolved.
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
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