Outage in Pendo
Guide Delivery Outage - US1 Region
Resolved MajorIncident Report
Summary AI Generated
Pendo experienced a major outage in the US1 region where guides were not loading for end users, lasting 2.3 hours. The engineering team implemented mitigation changes that partially restored service, then fully restored guide delivery functionality. The incident was resolved after a monitoring period to ensure stability.
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/19/2026 07:06PM
This incident has now been fully resolved.
MONITORING
10 days ago - at 05/19/2026 05:33PM
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
INVESTIGATING
10 days ago - at 05/19/2026 05:27PM
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
INVESTIGATING
10 days ago - at 05/19/2026 04:50PM
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
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