Outage in Pendo
Data Sync Destination Failures
Resolved MajorIncident Report
Summary AI Generated
Pendo experienced a 21-hour major incident in which multiple Data Sync destinations failed, causing delivery failures and triggering automated notification emails to affected customers. Connectivity across all affected destinations was restored, with recurring exports queued and processing, though some delivery delays were expected to persist through the weekend. A backfill of missing data from the disruption window was planned for early the following week to avoid impacting ongoing processing.
We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo.
Our engineering team is actively working to restore connectivity across affected destinations.
If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/03/2026 01:08PM
This incident has been resolved.
MONITORING
15 days ago - at 07/02/2026 09:40PM
We have restored connectivity across all affected Data Sync destinations. No further action is required from you.
Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery.
We will post another update once the backfill is complete.
IDENTIFIED
16 days ago - at 07/02/2026 03:47PM
We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo.
Our engineering team is actively working to restore connectivity across affected destinations.
If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.
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