Outage in Pendo
Salesforce Integration Degradation Continues
Resolved MinorIncident Report
Summary AI Generated
Pendo experienced a prolonged Salesforce integration issue that persisted despite an initial fix attempt, causing authentication errors and disruptions to Salesforce-connected features including the Gong integration for Listen. The engineering team identified the root cause, deployed a corrected fix, and monitored the system before fully resolving the incident. The issue lasted approximately 12 days from initial recurrence to final resolution.
We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).
Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/09/2026 12:39PM
This incident has been resolved.
MONITORING
22 days ago - at 05/28/2026 06:29PM
We deployed the fix and will continue to monitor to ensure it resolves the initial issue.
IDENTIFIED
22 days ago - at 05/28/2026 05:29PM
We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.
INVESTIGATING
22 days ago - at 05/28/2026 02:41PM
We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).
Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
Latest Pendo outages
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