Outage in Pendo
Event Processing Delayed in US environment
Resolved MinorIncident Report
Summary AI Generated
Pendo experienced event processing delays in their US environment that affected a subset of customers for 9.2 hours. Users experienced delays and gaps in their analytics data during this period. The root cause was identified and resolved through collaboration with a vendor partner.
We are currently investigating an issue where event processing is delayed for a subset of customers.
Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service.
We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
Components affected
Pendo Data ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/14/2026 06:39AM
This incident has been resolved.
IDENTIFIED
6 days ago - at 04/13/2026 11:16PM
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
INVESTIGATING
6 days ago - at 04/13/2026 09:31PM
We are currently investigating an issue where event processing is delayed for a subset of customers.
Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service.
We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
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