Outage in Pendo
Issues with Editing Existing Segments
Resolved MinorIncident Report
Summary AI Generated
Pendo experienced a 17-minute issue in the US region where users were unable to edit existing segments, with any attempt to add rules to pre-existing segments resulting in errors. The Pendo UI was affected, though users could work around the problem by cloning existing segments or creating new ones. The issue was identified, resolved, and all systems returned to normal operation.
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently.
As a workaround, cloning and existing segment or creating new segments works as expected.
Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/18/2026 01:05PM
We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error.
We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.
IDENTIFIED
1 day ago - at 03/18/2026 01:02PM
We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix.
As a workaround, cloning and existing segment or creating new segments works as expected.
INVESTIGATING
1 day ago - at 03/18/2026 12:50PM
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently.
As a workaround, cloning and existing segment or creating new segments works as expected.
Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.
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