Outage in Pendo

Data Sync Destination Invalidation Issue for Cloud-Storage Destinations

Minor
November 20, 2025 - Started 2 days ago
Official incident page

Incident Report

Starting at approximately 8:15 AM ET on November 19 an issue in our data sync validation checks incorrectly marked all Data Sync Destination Invalidation Issue for cloud-storage destinations as invalid. As a result, impacted customers may have received an email notification stating that their data sync destination was invalid and that recurring exports were disabled. Pendo has identified the issue and is currently working to push a fix live. This issue did not affect data integrity or existing exported data — only the status and scheduling of ongoing syncs. Please note that at this time, customers do not need to revalidate their destinations.

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 11/20/2025 10:38PM

All recurring exports have been re-enabled. Currently, Pendo is working to backfill exports we attempted to deliver from approximately 8:15 AM ET on November 19 to 1pm ET on November 20.

MONITORING 2 days ago - at 11/20/2025 05:56PM

We have pushed a fix that has corrected the validation issue and Pendo is currently reactivating all incorrectly disabled recurring exports.

IDENTIFIED 2 days ago - at 11/20/2025 03:48PM

Starting at approximately 8:15 AM ET on November 19 an issue in our data sync validation checks incorrectly marked all Data Sync Destination Invalidation Issue for cloud-storage destinations as invalid. As a result, impacted customers may have received an email notification stating that their data sync destination was invalid and that recurring exports were disabled.

Pendo has identified the issue and is currently working to push a fix live. This issue did not affect data integrity or existing exported data — only the status and scheduling of ongoing syncs.

Please note that at this time, customers do not need to revalidate their destinations.

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