Outage in Pendo
Investigating | Pendo MCP Authentication – All Regions
Resolved MinorIncident Report
Summary AI Generated
Pendo experienced authentication failures affecting users attempting to connect to the MCP server, with connections failing due to an "invalid scope" error. The issue was traced to a code change deployed on April 4th that caused the authentication problems across all regions. The incident was resolved after 2.1 hours by rolling back the problematic code change, restoring normal authentication functionality.
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 05/08/2026 07:09PM
The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.
MONITORING
1 day ago - at 05/08/2026 06:24PM
We have successfully rolled back and are now monitoring the issue.
IDENTIFIED
1 day ago - at 05/08/2026 05:58PM
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
INVESTIGATING
1 day ago - at 05/08/2026 05:05PM
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
Latest Pendo outages
Event Processing Delayed in US environment - 26 days ago
Issues with Editing Existing Segments - about 2 months ago
Send Update Shows No Recipients in Pendo Listen - about 2 months ago
Investigating Issues with Guides and Resource Center - 3 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
