Outage in Perkbox

Payment outage - Android devices

Resolved Major
September 15, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently investigating an issue that faces Android users being unable to complete payments on the App.
Components affected
Perkbox Perks

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/16/2025 09:02AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/15/2025 06:53PM

A fix has been implemented and we are monitoring the results. If you are an Android App user and still affected by the payment issue, make sure you head to your "My Perkbox" section, Settings (top-right corner), Check for updates. We are sorry for any inconvenience caused.

IDENTIFIED about 1 month ago - at 09/15/2025 06:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/15/2025 11:44AM

We are currently investigating an issue that faces Android users being unable to complete payments on the App.

Latest Perkbox outages

Failing payments - about 1 year ago
Payments failing in US region - over 1 year ago
Payments failing in US region - over 1 year ago

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