Outage in Permutive

Recent insights partially unavailable

Resolved Minor
August 11, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are investigating an issue with our insights product suite, where insights are partially unavailable when looking over recent time ranges (e.g. "last day").
Components affected
Permutive Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/14/2023 09:05AM

The backfill process has now completed and missing analytics data restored. This incident has been resolved.

MONITORING about 2 years ago - at 08/11/2023 03:49PM

Our engineering team have resolved the underlying issue and have began a process to backfill the missing analytics data. This process is expected to complete over the next 24 hours. In the meantime, analytics may show some inconsistent data when viewing date ranges between August 10th, 6pm UTC and August 11th, 11am UTC. We will continue to monitor as data is restored.

IDENTIFIED about 2 years ago - at 08/11/2023 11:00AM

Our engineering team have identified the root cause of the issue. We are now implementing a solution to restore partially unavailable data.

INVESTIGATING about 2 years ago - at 08/11/2023 09:16AM

We are investigating an issue with our insights product suite, where insights are partially unavailable when looking over recent time ranges (e.g. "last day").

Latest Permutive outages

Infrastructure issues - 8 months ago
Permutive Events API outage - about 1 year ago
Dashboard Access - over 1 year ago
Audience and Campaign Insights data degredation - over 1 year ago
Permutive API outage - over 1 year ago

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