Outage in Persona

Downloading Inquiries to PDF degraded

Resolved Minor
April 01, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue. Downloading inquiries to PDF through Dashboard or /print API are timing out.
Components affected
Persona API Persona Dashboard
Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 04/02/2022 12:01AM

We are still investigating this issue.

INVESTIGATING over 3 years ago - at 04/01/2022 10:40PM

We are currently investigating this issue. Downloading inquiries to PDF through Dashboard or /print API are timing out.

Latest Persona outages

Elevated latency and canceled TIN verifications - 6 days ago
Increased Latency and Errors - 6 days ago
Degraded Performance in APAC - 17 days ago
Persona Transactions temporarily unavailable - about 1 month ago
Investigating increased latency across the platform - about 1 month ago

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