Outage in Persona

SMS texts not going through for non-US phone numbers

Resolved Minor
December 04, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

SMS texts that are used in one-time links for inquiry flow, phone number verifications, and 2FA for Dashboard users are failing to be delivered to non-US phone numbers. We are working on a fix for the issue.
Components affected
Persona Web SDK Persona iOS SDK Persona Android SDK Persona API Persona Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/05/2022 01:50AM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 12/04/2022 11:11PM

SMS texts that are used in one-time links for inquiry flow, phone number verifications, and 2FA for Dashboard users are failing to be delivered to non-US phone numbers. We are working on a fix for the issue.

Latest Persona outages

Increased latency on webhooks - 2 days ago
Increased Latency - 2 days ago
Elevated latency and canceled TIN verifications - 20 days ago
Increased Latency and Errors - 20 days ago
Degraded Performance in APAC - about 1 month ago

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