Outage in Persona
Degraded Government ID and Selfie verification performance
Resolved MinorIncident Report
We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 03/02/2023 08:51PM
All ongoing impact has been resolved and the system is fully operational again.
IDENTIFIED
over 2 years ago - at 03/02/2023 08:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 2 years ago - at 03/02/2023 08:18PM
Impact has been mitigated and limited to one Verification check. End users are no longer seeing degraded performance. Organizations may see issues with particular submissions.
INVESTIGATING
over 2 years ago - at 03/02/2023 07:52PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 03/02/2023 07:49PM
We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.
Latest Persona outages
Increased latency on webhooks - 2 days ago
Increased Latency - 2 days ago
Elevated latency and canceled TIN verifications - 20 days ago
Increased Latency and Errors - 20 days ago
Degraded Performance in APAC - about 1 month ago
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