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Outage in Persona

Degraded Government ID and Selfie verification performance

Resolved Minor
March 02, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.
Components affected
Persona Web SDK Persona iOS SDK Persona Android SDK Persona API

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 03/02/2023 08:51PM

All ongoing impact has been resolved and the system is fully operational again.

IDENTIFIED about 3 years ago - at 03/02/2023 08:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 03/02/2023 08:18PM

Impact has been mitigated and limited to one Verification check. End users are no longer seeing degraded performance. Organizations may see issues with particular submissions.

INVESTIGATING about 3 years ago - at 03/02/2023 07:52PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 03/02/2023 07:49PM

We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.

Latest Persona outages

Elevated workflow latency - 17 days ago
Degraded performance - 28 days ago
Tagging System Errors - about 1 month ago
Degraded Performance for Verifications - about 1 month ago
Increased workflow errors - about 1 month ago

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