Outage in Persona
[Inquiry Flow] Incomplete translations degrading users' abilities to
Resolved MinorIncident Report
Incomplete translations are causing Persona to experience degraded performance in the Web SDK for [bn, hi, lt, ms, pl, pt-BR, sv, ta, th and vi] languages. Users of other languages are unaffected.
Engineers have identified the root-cause and are reverting the problematic config change.
Components affected
Persona Web SDKTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/29/2023 03:45AM
Rollback complete, errors ended at 2030 Pacific Time
IDENTIFIED
about 3 years ago - at 04/29/2023 03:00AM
Root cause was attributed to a missing translation configurations for [bn, hi, lt, ms, pl, pt-BR, sv, ta, th and vi]
INVESTIGATING
about 3 years ago - at 04/29/2023 02:59AM
Incomplete translations are causing Persona to experience degraded performance in the Web SDK for [bn, hi, lt, ms, pl, pt-BR, sv, ta, th and vi] languages. Users of other languages are unaffected.
Engineers have identified the root-cause and are reverting the problematic config change.
Latest Persona outages
Elevated External API Errors - 13 days ago
Degraded Performance for Verifications - about 1 month ago
Increased latency - about 2 months ago
We are investigating an issue on our platform - about 2 months ago
Elevated workflow latency - 3 months ago
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