Outage in Persona

Elevated selfie Verifications erroring and Inquiries using face lists erroring

Resolved Major

May 05, 2023 - Started almost 2 years ago - Lasted 40 minutes
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Persona Web SDK Persona iOS SDK Persona Android SDK Persona API

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/05/2023 08:54PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/05/2023 08:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/05/2023 08:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/05/2023 08:28PM

We are currently investigating this issue.

Latest Persona outages

Elevated Latencies - 12 days ago

Intermittent increase in workflow processing time impacting select workflows - 23 days ago

Intermittent 503s - about 1 month ago

Increased latency - about 2 months ago

Elevated latency in our DE region - about 2 months ago

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