Outage in Persona

Intermittent Increased Latency Across Multiple Products

Resolved Minor
August 07, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing intermittently increased latency with our address look-up service. This may be impacting Database Verifications, Address Lookup Reports, Database Business (BRV), and select Graph Queries.
Components affected
Persona Workflows Persona Reports

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/07/2023 11:53PM

All services are now operational.

MONITORING about 2 years ago - at 08/07/2023 10:06PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 08/07/2023 10:03PM

We have identified the issue and deployed a fix.

MONITORING about 2 years ago - at 08/07/2023 10:03PM

We are experiencing intermittently increased latency with our address look-up service. This may be impacting Database Verifications, Address Lookup Reports, Database Business (BRV), and select Graph Queries.

Latest Persona outages

Increased latency on webhooks - 3 days ago
Increased Latency - 3 days ago
Elevated latency and canceled TIN verifications - 20 days ago
Increased Latency and Errors - 21 days ago
Degraded Performance in APAC - about 1 month ago

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