Outage in Persona

Global networking issue

Resolved Major
January 03, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Starting at 3:59 pm UTC, for a period of 16 minutes, we experience a widespread issue with networking in our us-central1-based infrastructure. Networking issues subsided at 4:15 pm UTC and our systems recovered from the outage around 4:19 pm UTC. We are in contact with our cloud provider and attempting to get to a root cause.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/03/2024 08:26PM

Our cloud vendor's networking has been stable since 4:15 pm UTC. Root cause efforts continue on their end.

We are resolving this incident and will update the status at a future point in time when the root cause analysis report from our vendor is received.

MONITORING about 1 year ago - at 01/03/2024 06:03PM

Investigations with our cloud provider are ongoing. We will continue to provide updates on the root cause here as new information is gathered.

MONITORING about 1 year ago - at 01/03/2024 05:03PM

Networking recovered at 4:15 pm UTC and our systems recovered from the outage around 4:19 pm UTC.

We are continuing to root cause the incident with our cloud provider.

INVESTIGATING about 1 year ago - at 01/03/2024 04:56PM

Starting at 3:59 pm UTC, for a period of 16 minutes, we experience a widespread issue with networking in our us-central1-based infrastructure.

Networking issues subsided at 4:15 pm UTC and our systems recovered from the outage around 4:19 pm UTC.

We are in contact with our cloud provider and attempting to get to a root cause.

Latest Persona outages

Elevated Latencies - 11 days ago
Intermittent 503s - about 1 month ago
Increased latency - about 2 months ago
Elevated latency in our DE region - about 2 months ago

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