Personio Outage History

Personio experienced a major payroll system issue that required blocking all payroll approvals to prevent incorrect processing. The incident affected the entire payroll approval workflow, preventing organizations from completing their payroll processes. The issue was resolved after 63.3 hours, restoring normal payroll approval functionality.

Personio experienced degraded performance issues affecting Payroll, Payroll Integrations (including DATEV Integration), and Employee Salary Tab features, causing extended loading times, error messages, and outdated data display. The incident lasted 6.9 hours before engineering teams implemented a fix and confirmed resolution. System availability was impacted during this period.

Personio experienced a partial service disruption affecting the Performance & Development module, specifically impacting Cycle Participants and Reviews functionality. The incident lasted 2.3 hours while the rest of the system remained stable and operational. Engineering teams investigated and resolved the issue, restoring full service to the affected components.

Personio experienced authentication issues that prevented employees from registering for email-less login with activation codes and made the entrance app unavailable for attendance tracking. The service disruption lasted 3.6 hours before both functionalities were restored. The remaining system remained stable throughout the incident.

Personio experienced a 44-hour service disruption where new employees created via the employee list were not receiving invitation emails, while the rest of the system remained stable. The engineering team identified and implemented a fix, then re-sent all pending invitation emails to affected users. The issue was fully resolved with systems returning to normal operation.

Personio experienced a partial service disruption affecting employee role administration functionality for 2.3 hours. The issue was related to account configurations, while the rest of the system remained stable and operational. The engineering team implemented a fix and confirmed full resolution after monitoring the systems.

Personio experienced a partial service disruption lasting 7.2 hours where updates to employee data were not visible across all product areas, affecting the employee and organizational management features. The engineering team identified the root cause and implemented a fix that fully resolved the issue. The remaining system functionality remained stable throughout the incident.

Personio's Support Hub experienced a partial service disruption that prevented users from creating new support tickets for 5.2 hours. The rest of the system remained stable and operational during the incident. Engineering teams implemented a fix and monitored the system until the issue was fully resolved.

The Personio Developer Hub experienced a technical issue that made the public API documentation temporarily unavailable for 111.5 hours. The problem was identified as a technical limitation during recent infrastructure changes. The incident was resolved after completion of routine maintenance work.