Personio Outage History

Personio experienced a global outage that prevented customers from logging in or accessing their accounts for 19 minutes. The engineering team identified the root cause and implemented a fix, with account access recovering shortly after. All services returned to normal operation and the incident was fully resolved.

Personio experienced a 25-minute partial service disruption affecting their PAPI module, causing potential failures for API requests and impacting system availability and integrations. The engineering team implemented a fix and monitored the results before fully resolving the incident. The core system remained stable throughout the disruption.

Personio's Recruiting App experienced issues where outbound recruiting emails sent via Google Integration were being sent multiple times to applicants. The problem affected the system availability component while the rest of the system remained stable. The engineering team identified and implemented a fix, fully resolving the issue after 2.2 hours.

Personio experienced issues with their absences module that generated error messages and potentially affected the public API. The incident impacted system availability and integrations while other system components remained stable. The issue was resolved after 57 minutes of monitoring and remediation by engineering teams.

Personio experienced a major incident where overtime payouts were not displaying in the Preliminary Payroll feature. The issue affected payroll processing visibility for users over a 19.5-hour period. The problem was identified and fixed, with overtime payouts now processing and displaying normally in the preliminary payroll again.

Personio experienced a partial service disruption affecting their Documents product area, where documents uploaded since April 14, 2026 failed to load properly. The incident impacted system availability while the rest of the platform remained stable and operational. The issue was resolved within 9 minutes with engineering teams implementing a fix.

Personio experienced a partial service disruption in their Time Management App where time off period details failed to load properly. The incident affected system availability while the rest of the platform remained stable and operational. The engineering team resolved the issue within 14 minutes.

Personio experienced a major service incident affecting the sending of emails to candidates in their Recruiting module. The email functionality was disrupted, preventing recruitment-related communications from being delivered. The incident lasted 11 minutes while the team investigated and resolved the issue.

Personio experienced a major service disruption affecting email delivery to candidates for 50 minutes. The issue prevented the platform from sending emails to job candidates during the incident period. The problem was resolved after implementing a fix and monitoring the results.

Personio experienced a partial service disruption affecting salary imports, where imported salaries using the 'view salary columns' template were not visible after importing. The issue persisted for approximately 70 hours while engineering teams worked on identifying and implementing a fix. The problem was fully resolved with a successful fix implementation, restoring normal functionality to the affected salary import feature.