Outage in Pexip

Network connectivity issues Johannesburg PoP

Resolved Minor
November 02, 2022 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We have observed some network connectivity issues towards the Johannesburg PoP, we are currently investigating the scope of this issue
Components affected
Pexip QoS Backbone Pexip Google Hangouts Meet Interoperability Service Pexip VMR service Pexip Registration and Call Service Pexip Cloud Video Interop for Microsoft Teams Pexip Public internet peering
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/04/2022 08:18AM

Monitoring has shown stable results and we have returned the Johannesburg PoP to production.

MONITORING about 2 years ago - at 11/03/2022 02:56PM

We are currently monitoring the network connectivity to and in Johannesburg and plan to return the PoP to service before the start of business in the region tomorrow.

INVESTIGATING about 2 years ago - at 11/02/2022 07:19PM

Our upstream network provider for Johannesburg has informed us that today's network connectivity issues were related to a physical disruption in the regional internet connectivity. We have been informed that the issue has been resolved.

We are currently monitoring the network connectivity to and in Johannesburg prior to returning the PoP to production.

INVESTIGATING about 2 years ago - at 11/02/2022 01:35PM

We have taken the Johannesburg PoP out of production while we are looking into this, traffic will be rerouted via our other PoPs.

INVESTIGATING about 2 years ago - at 11/02/2022 01:05PM

We have observed some network connectivity issues towards the Johannesburg PoP, we are currently investigating the scope of this issue

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