Outage in Philo

Widespread issues, error code 1

Resolved Minor
December 05, 2022 - Started almost 3 years ago - Lasted about 1 hour

Incident Report

Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution." https://health.aws.amazon.com/health/status
Components affected
Philo Sign Up Philo Sign In Philo Video Philo Apps
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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 12/05/2022 09:03PM

Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution."

https://health.aws.amazon.com/health/status

IDENTIFIED almost 3 years ago - at 12/05/2022 09:01PM

Per the AWS status page, they are "attempting multiple parallel mitigation paths".

https://health.aws.amazon.com/health/status

IDENTIFIED almost 3 years ago - at 12/05/2022 08:34PM

We believe this is related to a widespread AWS outage they have reported that is causing problems with internet connectivity for users, not just limited to Philo.
https://health.aws.amazon.com/health/status

INVESTIGATING almost 3 years ago - at 12/05/2022 08:22PM

We are still investigating the problem but have more details on who is affected:
- Philo on the web is working for some people
- All other platforms are experiencing issues
- Users are experiencing a combination of error code 1, error fetching data, or the app loading indefinitely

INVESTIGATING almost 3 years ago - at 12/05/2022 08:08PM

We are actively investigating reports of customers receiving error code 1.

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