System Impairment

We are experiencing an impairment of some of our services due to an outage with our vendor partner, Amazon Web Services. This outage is affecting many service providers across the US. The vendor has acknowledged the problem and is working on restoration. We do not yet have a solid ETA, but will continue to provide updates as we learn more.

One of our technology partners is experiencing an impairment impacting Phone.com customers' ability to access and use our applications. As a result, message notifications, call logs, voicemail notifications, and other alerts may be delayed. We are working closely with our partners as they work to resolve this issue. More information and an estimated time of resolution will be provided when it is available.

We are investigating an issue causing impairment to our online applications, including My.Phone.com, Configure.Phone.com, and Control.Phone.com. Our team is working urgently to identify and solve the problem. We will provide updates as available.