Outage in Phone.com
Customer Service Line - Inbound & Outbound Calling Impairment
Resolved MajorIncident Report
Summary AI Generated
Phone.com's customer service lines experienced a 29-minute outage on June 26, 2026, preventing some customers from reaching the contact center and blocking support agents from making outbound calls. The disruption stemmed from an outage at a third-party technology partner. The partner resolved the issue and full support line functionality was restored within the same timeframe.
We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls.
This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available.
In the meantime, you can:
Submit a support ticket to receive assistance via email.
Sign in to My.Phone.com to chat with a support agent.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Components affected
Phone.com Customer Service - Sales & Support LinesTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 06/26/2026 07:47PM
Our partner has resolved the issue and our support lines are fully operational.
IDENTIFIED
21 days ago - at 06/26/2026 07:20PM
We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls.
This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available.
In the meantime, you can:
Submit a support ticket to receive assistance via email.
Sign in to My.Phone.com to chat with a support agent.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Latest Phone.com outages
Error When Adding Users - 15 days ago
Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications - 3 months ago
Device Provisioning Impairment - 4 months ago
Control Panel Impairment - 5 months ago
Issue Adding New Phone Numbers - 6 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
