Outage in Phone.com
Error When Adding Users
Resolved MinorIncident Report
Summary AI Generated
For approximately 55 minutes on July 2, 2026, account administrators were unable to add new users through the Phone.com control panel. The issue affected the My.Phone.com and Control Panel components and was resolved by the engineering team. Administrators who attempted to add users during the outage were advised to submit a support ticket to avoid being billed for unsuccessful attempts.
We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem.
If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts.
We apologize for the inconvenience and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/02/2026 08:51PM
This incident has been resolved.
INVESTIGATING
16 days ago - at 07/02/2026 07:57PM
We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem.
If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts.
We apologize for the inconvenience and will provide updates as more information becomes available.
Latest Phone.com outages
Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications - 3 months ago
Device Provisioning Impairment - 4 months ago
Control Panel Impairment - 5 months ago
Issue Adding New Phone Numbers - 6 months ago
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