Outage in Phone.com
Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications
Resolved MajorIncident Report
Summary AI Generated
Phone.com experienced a 31-minute service disruption where some customers were unable to receive calls through My.Phone.com and the Phone.com mobile application. The incident also impacted voicemail and fax notifications, as well as call recordings across the voice network. The issue was fully resolved with all services, including voicemail, fax notifications, and call recordings, restored to normal operation.
We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/13/2026 07:40PM
The issue impacting inbound calls on My.Phone.com and the Phone.com mobile app has been resolved. Services, including voicemail and fax notifications and call recordings, have been fully restored. We appreciate your patience while our team worked to resolve this issue.
INVESTIGATING
1 day ago - at 04/13/2026 07:32PM
This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.
INVESTIGATING
1 day ago - at 04/13/2026 07:10PM
We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.
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