Outage in Phone.com

My.Phone.com, the mobile apps, and Configure.Phone.com are unavailable for some users.

Resolved Minor
September 18, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

Some users are unable to access My.Phone.com, the mobile apps and Configure.Phone.com. Our team is actively investigating the issue with all urgency. We will provide updates when more information becomes available.
Components affected
Phone.com My. Phone.com Configure. Phone.com Mobile Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/19/2023 01:29AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 09/18/2023 09:24PM

One of our technology partners is experiencing an impairment impacting Phone.com customers' ability to access and use our applications. We are working closely with our partner as they work to resolve this issue. More information and an estimated time of resolution will be provided when it is available.

INVESTIGATING over 1 year ago - at 09/18/2023 07:20PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/18/2023 06:45PM

Some users are unable to access My.Phone.com, the mobile apps and Configure.Phone.com. Our team is actively investigating the issue with all urgency. We will provide updates when more information becomes available.

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