Outage in Phone.com

Some customers are unable to make or receive calls

Resolved Major
April 23, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

A subset of customers is experiencing an issue that prevents devices and applications from placing or receiving calls. Our team is working urgently to resolve the issue. We will update as soon as more information is available.
Components affected
Phone.com Voice Network Phone.com Communicator Phone.com My. Phone.com Mobile Application

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/23/2025 05:07PM

This incident has been resolved. More information about the issue will be available soon.

INVESTIGATING 7 months ago - at 04/23/2025 03:36PM

A subset of customers is experiencing an issue that prevents devices and applications from placing or receiving calls. Our team is working urgently to resolve the issue. We will update as soon as more information is available.

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