Outage in Phone.com

IP device calling impairment

Resolved Minor
April 23, 2025 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue that is preventing some customers from receiving calls on IP devices. We will provide more information as it becomes available.
Components affected
Phone.com Voice Network
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/23/2025 09:02PM

Our team has implemented a fix for this issue. Please power cycle your device (turn it off and then back on) to resolve the issue. More information about the cause will be available soon.

INVESTIGATING 10 days ago - at 04/23/2025 06:41PM

We are investigating an issue that is preventing some customers from receiving calls on IP devices. We will provide more information as it becomes available.

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