Outage in Piano Software

Issues with generating VX reports

Resolved Minor
July 04, 2022 - Started over 3 years ago - Lasted about 14 hours
Official incident page

Incident Report

We are experiencing intermittent issues with generating VX reports. Engineers are investigating the cause.
Components affected
Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/05/2022 02:13AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 07/04/2022 12:02PM

We are experiencing intermittent issues with generating VX reports. Engineers are investigating the cause.

Latest Piano Software outages

Sandbox unavailable - 2 days ago
[Piano Analytics] Potential properties availability issues - 11 days ago
[Piano Analytics] Issue on Data Query 3 - 12 days ago
Partial Access Check Outage - 29 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago

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