Outage in Piano Software

API calls to Piano products may be experiencing issues

Resolved Minor
August 25, 2022 - Started over 2 years ago - Lasted 3 minutes
Official incident page

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Outage Details

HTTPS Root certificate changes have affected some server to server integrations. API calls to Piano products may be experiencing issues or failing. Developers have identified the issue and are working on a resolution.
Components affected
Piano Software API Endpoints - EU - api-eu.piano.io Piano Software API Endpoints - ESP - api-esp.piano.io Piano Software API Endpoints - US - api.piano.io Piano Software API Endpoints - Asia - api-ap.piano.io Piano Software API Endpoints - AU - api-au.piano.io Piano Software API Endpoints - cxense - api.cxense.com
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 08/25/2022 01:24PM

HTTPS Root certificate changes have affected some server to server integrations. API calls to Piano products may be experiencing issues or failing. Developers have identified the issue and are working on a resolution.

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 3 days ago
/access/check endpoint not returning correct entitlement info - 3 days ago
[Piano Analytics] Potential interface availability issues - 4 days ago
Elevated errors on VX checkout (US and EU regions) - 10 days ago
[Piano Analytics] Delay in real-time data - 14 days ago

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