Outage in Piano Software

Newly published articles not appearing in Content Recommendation (APAC)

Resolved Minor
July 24, 2023 - Started over 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

Customers in Asia-Pacific and Japan regions report that newly published articles are not shown in the Content recommendation widgets or in the search results.
Components affected
Piano Software Piano Search Piano Software Piano Content Recommendations

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/25/2023 01:14AM

This incident has been resolved.

MONITORING over 2 years ago - at 07/24/2023 11:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 07/24/2023 08:25AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 07/24/2023 01:57AM

Customers in Asia-Pacific and Japan regions report that newly published articles are not shown in the Content recommendation widgets or in the search results.

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