Outage in Piano Software

[Piano Analytics] Potential interface availability issues

Resolved Major
September 11, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing availability issues with the query editor, while modifying datasets in Dashboards. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/11/2023 02:26PM

The issue has been resolved and all our tools and interfaces are fully available.

INVESTIGATING about 2 years ago - at 09/11/2023 12:43PM

We are currently experiencing availability issues with the query editor, while modifying datasets in Dashboards.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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