Outage in Piano Software
Elevated API Errors
Resolved Minor
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Outage Details
Piano platform is experiencing an elevated level of API and dashboard errors due to problems with the DB replica. Impact: Affecting user mining, exports, reports, increased API error rates. Our engineers are currently looking into the issue.
Components affected
Piano Software API Endpoints - EU - api-eu.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.ioLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/08/2023 12:20PM
The incident has been resolved. Reports and user mining are back up. User mining synchronisation has been forced and will take approximately 24 hours to catch up.
MONITORING
almost 2 years ago - at 11/08/2023 10:35AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
almost 2 years ago - at 11/08/2023 10:25AM
Piano platform is experiencing an elevated level of API and dashboard errors due to problems with the DB replica. Impact: Affecting user mining, exports, reports, increased API error rates. Our engineers are currently looking into the issue.
Latest Piano Software outages
Partial Access Check Outage - 6 days ago
[Piano Analytics] Delay in real-time data - 15 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
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