Outage in Piano Software

[Piano Analytics] Potential data availability issues

Resolved Major
January 10, 2024 - Started 12 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently experiencing data availability issues on our applications. Scheduled exports may be still pending to be sent. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/11/2024 08:29AM

The issue has been resolved. All data is now available and all scheduled exports have been sent.

INVESTIGATING 12 months ago - at 01/10/2024 04:53PM

We are currently experiencing data availability issues on our applications.
Scheduled exports may be still pending to be sent.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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