Outage in Piano Software

[Piano Analytics] Potential data availability issues

Resolved Major
January 11, 2024 - Started almost 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing data availability issues on our applications. Scheduled exports may be still pending to be sent. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/12/2024 01:33PM

The issue has been resolved. All data is now available and all scheduled exports concerned have been sent.

INVESTIGATING almost 2 years ago - at 01/11/2024 11:07AM

We are currently experiencing data availability issues on our applications.
Scheduled exports may be still pending to be sent.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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