Outage in Piano Software

[US] Elevated API Errors

Resolved Minor
January 17, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Piano platform is experiencing an elevated level of API errors on US environment. Our engineers are currently looking into the issue.
Components affected
Piano Software API Endpoints - US - api.piano.io

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/17/2024 09:51AM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/17/2024 08:11AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 01/17/2024 08:10AM

Piano platform is experiencing an elevated level of API errors on US environment. Our engineers are currently looking into the issue.

Latest Piano Software outages

Sandbox unavailable - 2 days ago
[Piano Analytics] Potential properties availability issues - 11 days ago
[Piano Analytics] Issue on Data Query 3 - 12 days ago
Partial Access Check Outage - 29 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago

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