Outage in Piano Software
[VX] User search issues (EU region)
Resolved MinorIncident Report
Some Piano clients in the EU environment may experience timeouts while searching for users or pulling user exports (including API, reports, and dashboard User Mining results). We are currently investigating the issue.
Components affected
Piano Software API Endpoints - EU - api-eu.piano.ioOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/23/2024 09:49PM
The delays with user search and related exports have been resolved. All outstanding reports have now been generated. Some user updates that took place during the affected period (less than 1%) will be delayed in reporting as the reports repopulate over the next couple of days.
INVESTIGATING
over 1 year ago - at 01/23/2024 07:40AM
Some Piano clients in the EU environment may experience timeouts while searching for users or pulling user exports (including API, reports, and dashboard User Mining results). We are currently investigating the issue.
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