Outage in Piano Software

[Piano VX] Mine Users issues - Australia & Asia region

Resolved Minor
February 28, 2024 - Started 10 months ago - Lasted about 12 hours
Official incident page

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Outage Details

Piano platform is experiencing data replication delays to user-mining and reports for AU environments. Our engineers have identified the issue and processing a batch update. We will continue to update the page as our team makes progress.
Components affected
Piano Software API Endpoints - AU - api-au.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/29/2024 01:41AM

The incident was fixed at 23:37 UTC and after monitoring we confirmed that the issue was resolved at 1:41 UTC

INVESTIGATING 10 months ago - at 02/28/2024 10:06PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 02/28/2024 10:05PM

Piano platform is experiencing data replication delays to user-mining and reports for AU environments. Our engineers have identified the issue and processing a batch update. We will continue to update the page as our team makes progress.

INVESTIGATING 10 months ago - at 02/28/2024 10:05PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 02/28/2024 02:13PM

Piano platform is experiencing data replication delays to user-mining and reports for AU environments. Our engineers have identified the issue and processing a batch update. We will continue to update the page as our team makes progress.

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 3 days ago
/access/check endpoint not returning correct entitlement info - 3 days ago
[Piano Analytics] Potential interface availability issues - 4 days ago
Elevated errors on VX checkout (US and EU regions) - 10 days ago
[Piano Analytics] Delay in real-time data - 14 days ago

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