Outage in Piano Software

[Piano Analytics] Potential data availability issues

Resolved Major
April 02, 2024 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing data availability issues on Reporting API (Piano Analytics). Only real time API calls are impacted, potentially for the current hour. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/02/2024 08:43AM

The issue has been resolved. All data is now available.

INVESTIGATING 9 months ago - at 04/02/2024 07:51AM

We are currently experiencing data availability issues on Reporting API (Piano Analytics).
Only real time API calls are impacted, potentially for the current hour.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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