Outage in Piano Software

Some users are experiencing intermittent errors when loading the Content dashboard.

Resolved Minor

June 11, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our CX content is currently facing server issues. Our engineers are currently investigating.

Components affected

Piano Software Piano Content Recommendations

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/11/2024 09:10PM

The issue has been resolved by our engineering team.

IDENTIFIED 11 months ago - at 06/11/2024 06:20PM

Our devs have identified the cause of the issue and are actively working on the fix.

INVESTIGATING 11 months ago - at 06/11/2024 04:46PM

Our CX content is currently facing server issues. Our engineers are currently investigating.

Latest Piano Software outages

[Activation] Composer and VX access check issues (US) - 7 days ago

[Activation] API and dashboard errors (AP region) - 15 days ago

Content Recommendation / Search not returning newest articles - 26 days ago

Piano Insight Real Time Traffic Lag - about 1 month ago

[ESP] Email delivery delays (EU region) - about 1 month ago

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