Outage in Piano Software

/document/search API returning error

Resolved Major

September 25, 2024 - Started about 1 year ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Piano Software Piano Search

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 09/26/2024 12:32AM

This incident has been resolved.

MONITORING about 1 year ago - at 09/26/2024 12:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 09/26/2024 12:22AM

The incident only affecting the Asia-Pacific region. The other regions are operational.

INVESTIGATING about 1 year ago - at 09/26/2024 12:18AM

We are currently investigating this issue.

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