Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major
October 31, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have experienced delays in the generation of some Dataflow exports on the 31st of October between 23h00 and 2h40 (UTC). The exports were generated but were not sent. Some services had to restart which caused the delay. Our technical teams are working to understand the root cause of the issue and resolve it as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers
Components affected
Piano Software Piano Analytics Dataflow Exports – Delta
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/31/2024 04:23PM

The issue has been resolved and all exports have been sent.

INVESTIGATING 2 months ago - at 10/31/2024 10:25AM

We have experienced delays in the generation of some Dataflow exports on the 31st of October between 23h00 and 2h40 (UTC).
The exports were generated but were not sent. Some services had to restart which caused the delay.
Our technical teams are working to understand the root cause of the issue and resolve it as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

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