Outage in Piano Software

Piano INSIGHT, /traffic API unavailable

Resolved Major
December 02, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Piano Software API Endpoints - cxense - api.cxense.com Piano Software Piano Insight Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/02/2024 02:15PM

This incident has been resolved.

MONITORING 11 months ago - at 12/02/2024 12:01PM

Starting at around 08:50 UTC this morning, we experienced an issue with our main database. This caused new incoming events to be unprocessed and queries to fail. Our engineers identified the problem and deployed a fix. After the fix was implemented, the queued events began processing and feeding into the database, and the systems returned to normal operations at around 11:30 UTC. Based on our current knowledge, there was no data loss during this period.

MONITORING 11 months ago - at 12/02/2024 11:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 12/02/2024 09:45AM

The issue has been identified and a fix is being implemented.

Impact:
- No traffic in Insight Dashboard
- Cxense API endpoints response with 500 error
- Low availability for a customer cube partition across all data centers

INVESTIGATING 11 months ago - at 12/02/2024 09:03AM

We are currently investigating this issue.

Latest Piano Software outages

Sandbox unavailable - about 17 hours ago
[Piano Analytics] Potential properties availability issues - 9 days ago
[Piano Analytics] Issue on Data Query 3 - 10 days ago
Partial Access Check Outage - 27 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago

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