Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
December 04, 2024 - Started 18 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 12/04/2024 01:07PM

The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.

INVESTIGATING 18 days ago - at 12/04/2024 11:02AM

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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