Outage in Piano Software

[Piano Analytics] Potential interface availability issues

Resolved Major
January 22, 2025 - Started 9 months ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently experiencing availability issues with our tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Components affected
Piano Software Piano Analytics Interfaces Availability - Delta

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/22/2025 04:08PM

The issue has been resolved and all our tools and interfaces are fully available.

INVESTIGATING 9 months ago - at 01/22/2025 03:43PM

We are currently experiencing availability issues with our tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

Latest Piano Software outages

Sandbox unavailable - 3 days ago
[Piano Analytics] Potential properties availability issues - 11 days ago
[Piano Analytics] Issue on Data Query 3 - 12 days ago
Partial Access Check Outage - 29 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago

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