Outage in Piano Software

[Piano Analytics] Delay in generating yesterday's data

Resolved Major
May 15, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a delay in data generation for yesterday on Piano Analytics. Scheduled exports may be still pending to be sent. Our technical teams are actively working to resolve the issue. Please excuse us for any inconvenience caused.

Affected customers - Less than 1%

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/15/2025 12:35PM

The issue has been resolved and all scheduled exports have been sent.

INVESTIGATING 5 months ago - at 05/15/2025 08:08AM

We are currently experiencing a delay in data generation for yesterday on Piano Analytics.
Scheduled exports may be still pending to be sent.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.

Affected customers - Less than 1%

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